— ⬥ FREQUENTLY ASKED QUESTIONS⬥ —
Questions?
We have answers.
Everything you've been wondering about starting therapy, working with Stephanie, telehealth, fees, and more — answered honestly and plainly.
- Getting Started Before your first session
- Telehealth Therapy from wherever you are
- Fees & Insurance Costs, coverage & payment
- The Therapy Process What working together actually looks like
Before your first session.
How do I know if therapy is right for me?
This is such a valuable question! If you are here, then something within you is wondering and perhaps hoping for healing, growth, and change. That intuitive sense within you, that seeking with curiosity and hope, is the best indication that therapy IS right for you. I hope you'll give it a try and call! Let's talk it through together and see where that conversation takes us.
The free 30-minute phone consultation is designed exactly for this kind of uncertainty. We'll talk about what's going on, and I'll give you an honest sense of whether I think we'd be a good fit.
What happens during the free consultation?
The free 30-minute consultation is a relaxed phone call — not an assessment. We'll talk about what brings you to therapy right now, what you're hoping to get from the process, and any practical questions you have about scheduling, fees, or how I work. I'll share a bit about my approach and you can ask me any questions you might have.
There is no commitment at all. You're welcome to take time to think it over after the call. Most people find the consultation itself provides some relief.
What should I expect from my first appointment?
Before your first appointment, you'll complete intake paperwork through the secure client portal — including consent forms and a brief intake questionnaire. This helps me arrive at our first session already knowing something about you.
The first session (called an intake assessment and lasts an hour) is a chance for us to get to know each other. I'll ask about your history, what's bringing you in now, and what you're hoping to get from therapy. You don't need to have it all figured out — just show up as you are. It's completely normal to feel a little nervous.
Are you accepting new clients?
The best way to find out is to reach out directly. Call (603) 452-7355. I respond within one business day and will let you know about current availability.
Who do you work with? Do you see teens?
I work with individual adults and teens (ages 12 and up), as well as couples. I do not work with younger children or adolescents under 12.
I work best with clients who are navigating life transitions, relationship challenges, divorce and separation, healing from narcissistic or emotionally abusive relationships, depression and anxiety, ADHD, and family of origin issues. If you're not sure whether your situation is a fit, just ask — I'll be honest with you.
What is your approach to therapy?
I use an eclectic and integrated approach to therapy where I pull from several different approaches. I use a significant amount of cognitive behavioral therapy (CBT) and acceptance and commitment therapy (ACT). I help people find coping strategies to manage difficult emotions and challenging experiences, highlighting beliefs that may not serve us well and finding alternative beliefs that feel true and help us shift to a state of compassion while also serving as valuable guidance for communication and boundary setting.
I believe that we all make decisions, big and small, on the basis of the values we hold. This becomes a source of wisdom for finding ways to navigate our lives that are reflective of who we are at our deepest levels and most authentic selves.
My approach to psychotherapy integrates people's stories, the ones they tell themselves and the ones they live, which are important, and we can shift stories of struggle, hardship, and challenge to stories of strength, healing, and resilience.
What can I expect in my first "regular" session?
Our first meeting is where we start building trust. We start with a check-in that is required for every telehealth session, as it helps me ensure your safety and confidentiality on both ends of the computer screen. For this, I will ask about details like your address, an emergency contact, and phone number for that day's session, ask if you are in a private space, and if you are expecting interruptions, etc.
Then we will talk about the limits of confidentiality (please scroll down to see the FAQ about this). This usually takes about 5 minutes. We will spend the rest of the session talking about what brought you into counseling, getting more information and context than we were able to delve into during our initial phone call. I will inquire about your family relationships, including your family or caregivers of origin (the home(s) you grew up in when you were a child). We touch on other areas, including substance use, learning disabilities, medical history, medications, and your work life.
Therapy from wherever you are.
Do you offer telehealth? How does it work?
Yes, I do! I love telehealth work. My practice is currently 100% telehealth.
All sessions are conducted via secure, HIPAA-compliant video — similar to a video call, but with privacy protections built in. You'll receive a unique video link before your session through the client portal. No special software is needed on your end; it works through most modern browsers on your phone, tablet, or computer.
I use Tebra as my electronic health record and telehealth platform. If you have any technical trouble connecting, I will always have your phone number on file and can reach out right away.
Is telehealth as effective as in-person therapy?
Research consistently shows that telehealth therapy is equally effective as in-person therapy for most conditions and concerns — including depression, anxiety, trauma, relationship issues, and life transitions. The most important factor in therapy outcomes is the quality of the therapeutic relationship, and that develops just as strongly online.
Many clients actually find telehealth easier to commit to — there's no commute, you can join from a comfortable space at home, and scheduling tends to be more flexible.
Where do I need to be located for us to work together?
I am licensed in New Hampshire and can see clients located anywhere in New Hampshire or Vermont. You must be physically in one of those two states at the time of our sessions — not just a resident, but actually present in the state when we meet.
If you travel frequently and are sometimes out of state during our scheduled session time, please let me know in advance so we can plan accordingly.
Do I need any special equipment or a private space?
You need a device with a camera and microphone (smartphone, tablet, or laptop) and a reasonably stable internet connection. Beyond that, the most important thing is privacy. Try to find a space where you won't be overheard or interrupted — a bedroom, home office, or even your car with the windows up can work well.
If complete privacy at home is difficult, let's talk about it during the consultation. It's more common than you'd think, and there are good solutions.
What days and hours are you available?
My clinical schedule is Monday–Thursday. Hours are as follows:
Mondays: 9am – 7pm
Tuesdays: 9am – 5pm
Wednesdays: 9am – 7pm
Thursdays: 9am – 7pm
Costs, coverage & payment.
What are your session fees?
The initial intake assessment (approximately 60 minutes) is $160. Ongoing individual sessions (53–58 minutes) are $140. Shorter sessions are available when clinically appropriate and are prorated accordingly.
Do you take insurance? What if I don't have insurance?
I accept all major insurance plans, including Aetna, Allwell, Ambetter, Amerihealth, Anthem, Blue Cross Blue Shield, Cenpatico, Cigna & Evernorth, Harvard Pilgrim Health Plans, Health Plans Inc, New Hampshire Healthy Families, Optum Behavioral Health, Tufts, United Behavioral Health, United Healthcare, Zelis. Superbills are available through my biller. See the Fees & Insurance page for the full list.
If you don't have insurance, sessions are $160 for the first appointment and $140 for subsequent appointments. If we meet for shorter durations, the cost is lower. Fee scaling is available.
Do you offer a sliding scale?
A limited number of sliding scale spots are available on a case-by-case basis. If cost is a barrier for you, please bring it up during our free consultation — I'll be transparent about what's available, and we'll figure out if there's a way to make it work.
Can I use my HSA or FSA to pay?
Yes. HSA and FSA cards are accepted through a secure Stripe payment form embedded in the client portal. Therapy qualifies as a medical expense under IRS guidelines, making HSA/FSA a great way to use pre-tax dollars toward sessions.
What is your cancellation policy?
Except for emergencies, I respectfully ask that my clients provide me with at least 24 hours notice of any cancellation. This allows me to offer the time to other clients or schedule new client inquiry calls.
What working together actually looks like.
How long will I need to be in therapy?
There's no one-size-fits-all answer, and I'll be honest with you throughout. Some clients come with a specific, bounded challenge and feel ready to wrap up after a few months. Others are doing deeper work on longstanding patterns and find value in continuing for a year or more.
I think of therapy in "chapters" — you might do one chapter of work, feel solid, take a break, and return when life sends you the next challenge. Many of my clients have worked with me on and off for years, which I take as a real compliment.
How often will we meet?
Most clients start with weekly sessions, especially in the beginning — consistent contact helps build momentum and trust. As you make progress, many clients shift to every two weeks or as-needed. We'll figure out what works best for you during the consultation and revisit it as your needs evolve.
What if I don't feel like it's working?
Please tell me. Seriously. I would much rather you bring that up in session than quietly drift away or feel like you failed. The therapeutic relationship itself is a major part of how change happens — and that includes being able to say "this isn't working for me right now."
Sometimes the issue is the pace, sometimes the focus, and sometimes it's fit — and that's okay. If I'm not the right therapist for you, I will help you find someone who is.
Is everything I say confidential?
Therapists are bound by law: we have a legal duty to warn and to protect when someone is at risk of harm. For the most part, everything you say is confidential, but there are some exceptions. The exceptions are the following: if someone states that they will hurt themselves or someone else, if they report a concern about possible child abuse or neglect, or a possible concern about the abuse or neglect of an elder or disabled adult, including financial abuse or neglect.
What if I'm in crisis between sessions?
My practice is not set up to provide crisis or emergency support between scheduled sessions. If you are experiencing a mental health emergency, please call or text 988 (the Suicide & Crisis Lifeline), call 911, go to your nearest emergency room, or contact Monadnock Family Services at 603-357-4400 for local urgent support.
You can also call the Suicide Prevention Lifeline at 1-800-273-TALK (8255). We will always discuss a safety plan together if your situation calls for one, and I will help connect you with appropriate emergency resources.
Will you give me advice?
You have the right to make the decisions that impact your life. We can brainstorm and evaluate possible solutions together or collaborate on how best to approach a challenging issue. We explore rather than direct.
How do we measure progress?
We measure progress by noticing improvements in your symptoms and your ability to cope with and manage the issues that brought you to therapy. We may also monitor progress by the use of rating scales and other screening tools.
If I finish my therapy but want to return in the future, can I come back?
I love this question! Many of my clients contact me when they want to return to therapy. Life sends challenges our way, and it is easier if you have a therapist who already knows your story. As long as you want to work on issues that fall under my specialty and scope of practice, you are welcome to reach out in the future. If you need to work on issues that are not my specialty, I am happy to make suggestions of who might be a good fit for you.
How long does therapy typically last?
Most sessions are 53–58 minutes and are held weekly to start. As you start to feel better, we can decrease to biweekly and then monthly.
The duration of therapy depends on individual goals and the complexity of the issues you are facing. Clients often come to therapy for one issue and, when they feel comfortable, decide to shift to other goals. At that point, we can re-assess. We will talk it through and then decide together what is appropriate and what feels right for you.
STILL HAVE QUESTIONS?
The easiest answer
is a phone call.
If something isn't answered here, I'm happy to talk through it. The free 30-minute consultation is the right place for any question — big, small, practical, or personal.